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34 Avenue Gatineau, Gatineau, QC
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Home
Services
Noise, Vibration & Suspension
Driveability Questionnaire
Fluid Leak Concern
Brake Concern
Vehicles
Audi
BMW
Mercedes-Benz
Mini
Porsche
Volkswagen
Articles
Français
Contact
Appointment
Noise, Vibration & Suspension
1
Your Information
Full Name *
Phone
Email
Appointment Date
Work Order # (office use)
Year *
Make *
— Select —
BMW
Mercedes-Benz
Audi
Volkswagen
Porsche
MINI
Other
Model *
2
Describe the Problem
Type of concern (check all that apply):
Noise
Vibration
Steering / Handling
Ride Quality
Pulling to one side
Tire wear
Describe what you’re experiencing *
Engine temperature when it occurs:
— Select —
Cold
Warm / normal
Both cold and warm
Gear when it occurs (if applicable):
3
Noise Type
Select the closest description(s):
Bang — brief loud sharp sound
Boom — like distant thunder
Buzz — constant, felt in steering wheel
Click — light, like a pen click
Clunk — heavy metal-to-metal thud
Grind — harsh scraping noise
Growl / Hum — low continuous tone
Hiss — like air escaping
Knock — like knocking on a door
Rattle — like marbles in a can
Squeak — short shrill sound
Squeal — high-pitched screech
Thump — loud dull impact
Whine — changes with speed
Whistle — like a teapot
No noise — vibration only
Does any action stop or change the noise / vibration?
4
Where & When
Where does the noise / vibration come from?
Front Left
Front Right
Front Centre
Rear Left
Rear Right
Rear Centre
Under the vehicle
Steering wheel
Floor / seat
Dashboard / interior
Hard to pinpoint
When does it occur?
Vehicle not moving (engine running)
Over bumps or potholes
When braking
Turning right
Turning left
At highway speed
At low speed / parking lot
On acceleration
On deceleration
In reverse
On rough roads
Always / constantly
Not sure / Don't know
Speed at which it occurs (km/h):
Road conditions:
— Select —
Smooth pavement
Rough pavement
Wet road
Gravel road
Any road
Engine temperature when it occurs:
— Select —
Cold
Warm / normal
Both cold and warm
Gear when it occurs (if applicable):
5
Service History & Planning
Hit a pothole or curb
New tires installed
Recent suspension / brake work
Recent collision repair
Another shop worked on this
Noticed after a specific event
Please describe any recent work or incidents:
Anything else for the technician?
Who usually services the vehicle?
Dealer
Independent shop
I do it myself
Other
If other, please specify:
If this concern is best identified during a road test with a technician, please plan to leave a bit of extra time at your appointment so we can ride along and confirm the symptoms.
Submit
By submitting, you confirm the information is accurate. A copy will be sent to contact@osmw.ca.