I just picked up my 2018 SQ5 and I am actually overwhelmed with the quality of service and professionalism. My experience started with the convenience of a loaner car to start, followed by an informative breakdown of required service and recommendations. Once I approved the required repairs the vehicle was ready for pick up the very next day. I have been an Audi owner for 15 years and it is always a struggle to find someone knowledgeable and experienced to work on my vehicles. I am completely satisfied with the service and would confidently recommend them to friends, family and co-workers. Classy job guys!!! I'm very thankful.
Very happy with the service we received from Ottostadt. They were thorough and friendly and did a great job on our Mercedes.
These guys are very accommodating and professional. They know their stuff. I also very much enjoy the small details like online report with pictures, good drop off and pick up system when outside business hours.
Awesome customer service!! So hard to find these days it seems.... definitely will be going back again and again!
We own an ML63 2010, I always took it to the dealer for service and maintenance. I have to say that our car will never see a Mercedes Benz dealer ever again. The level of service at ottostadt is simply exemplary. They found things that were clearly not attended to in the past. I highly recommend this team for any work on your German car, they know their stuff!!!
The team at OSMW installed a trailer hitch on my 2018 X5. Very impressive service from the planning before the appointment, ordering the right combination of BMW and 3rd party components, completing the work as planned including programming the new BMW plug-in harness/module. The rear bumper had to be removed for this and the car looks just as good now as it did before. Computer recognizes when the hitch is connected, no parking sensor alarm, rear camera works fine. Very happy with the experience and to have them nearby. Courtesy car was a nice plus. Fully recommended!
I can't say enough good things about the OttoStadt team. David is knowledgeable and professional. He took the time to explain the issues and kept me up to speed on the progress of repairs. It's never fun to have to deal with car repairs, but at OttoStadt you can rest assured that you are being treated fairly and that David stands behind his work. I'll be back - but hopefully not too soon!
Very pleased with the overall service, from my technician Brian’s recommendations and thorough “check-up” of my vehicle to Jonathan’s enthusiastic follow-up together with the promptness in servicing my Q5 and securing me a loaner, I have no regrets travelling the extra distance across the river to have my servicing done with such a top notch team! Highly recommend!
Wonderful service from the first welcome to pickup up my Smart car all fixed up! They kept me informed to the right degree of information every step of the way.
I recently went to OttoStadt MotorWerks to fix my Mercedes Glk and can 100% recommend them to anyone who needs a great place to fix their vehicle at. The mechanics there are very knowledgeable and polite, and David will go above and beyond for his clients. I wish there were more places around to offer such great service. Thank you David for all the hard work and dedication to your customers!
Friendly and professional staff, I had a pleasant experience,. I had this gear issue for a few years and tried two garages. You helped fix it like no sweat. Look forward to the next appointment. Thanks again! J.D.
Very warm welcome and very good service. I recommend it!
Great auto shop, up front pricing, dealer quality service but better! Finally a shop that understands customer service as well as vehicle mechanics!
Great service and total transparency. They saved my Smart. It was such a contrasting experience from Mercedes-Benz dealerships.
Exceptional service I received urgently for changing a battery on my BMW. I highly recommend it.
Fantastic experience dealing with the OttaStadt staff. They had my car in and out in the same day with a detailed explanation and videos of what was wrong with my car. Very clean shop, would highly recommend for any german vehicle owner.
These guys are great, went for a simple tire mount/balance and some wiring issues on my coil pack harness (2015 VW GTI). Great service, friendly, very knowledgeable. Will definitely bring my car back for any service needed.
Had our engine go on our 2L TDI Passat. We were getting the run around from Volkswagen and Otto Stadt really took care of us. They were incredibly professional and communicated with us every step of the way. Johnathan and David took the time to educate me on the inner workings of the vehicle and ensured that we understood why they believed certain components would need to be replaced. Johnathan kept us updated on the progress the entire time.
Since moving to Gatineau in 2015, I was very happy to find a reliable mechanic for my Volkswagen. The staff are very knowledgeable and friendly. An estimate is provided before performing any work on your car and a courtesy vehicle is offered when necessary. Thanks to Dave and the team, keep up the great work!
Jonathan is perfect! Very kind and knows his field very well!
"My first full service with OttoStadt on my Audi Q5 diesel.
I appreciated Leo providing a clear quote and scope of work. The report on the work completed was well written and understandable. The shop is clean and organized - appears to be a well run operation. I will be back!"
Excellent service and attitude. They know what they are doing. Highly recommended.
The service is courteous. The maintenance and repair to my brake supply line were carried out well.
It's a pleasure dealing with OttoStadt in Gatineau. The customer service is excellent. They are clear on the work to be done, they provide insightful information on what should be planned on future visits (along with budget for planning), and they communicate very well with you (the client) which makes you feel at ease. I highly recommend this garage for anyone who is looking to service their vehicle reliably. Thank you!