Skip to content
(819) 205-6904
34 Avenue Gatineau, Gatineau, QC
Working Hours
7:30AM – 5:00PM
Home
Services
Noise, Vibration & Suspension
Driveability Questionnaire
Fluid Leak Concern
Brake Concern
Vehicles
Audi
BMW
Mercedes-Benz
Mini
Porsche
Volkswagen
Articles
Français
Contact
Home
Services
Noise, Vibration & Suspension
Driveability Questionnaire
Fluid Leak Concern
Brake Concern
Vehicles
Audi
BMW
Mercedes-Benz
Mini
Porsche
Volkswagen
Articles
Français
Contact
Appointment
Driveability Questionnaire
1
Your Information
Full Name *
Phone
Email
Appointment Date
Work Order # (office use)
Year *
Make *
— Select —
BMW
Mercedes-Benz
Audi
Volkswagen
Porsche
MINI
Other
Model *
Mileage
Preferred Contact
— Select —
Phone Call
Text Message
Email
2
Describe the Problem
What is happening with your vehicle? *
Please note the time of day and whether this happens on a cold start.
How long has this been happening?
— Select —
Just started (this week)
A few weeks
1–3 months
More than 3 months
Since the vehicle was new
Problem is:
— Select —
Constant
Intermittent
How often does it occur?
— Select —
Every time I drive
Frequently
Occasionally
Only happened once
Can the problem be recreated?
— Select —
Yes
No
3
3 Symptoms & Warning Lights
Starting:
No start (won’t start at all)
Cranks but won’t start
Hard to start
Idle:
Rough or unstable idle
Idle too low
Idle too high
Hunting idle (fluctuates)
Surging
Stalls at idle
Performance:
Hesitation on acceleration
Lack of power
Stalls while driving
Cut-out / jerky driving
Engine knocking or pinging
Misfire / engine hiccups
Dieseling (runs on after key off)
Backfire (popping noise)
Transmission shifting problem
Poor fuel economy
Smoke from exhaust
Smoke from engine bay
Unusual smell
Warning Lights:
Check Engine
Check Engine flashing
Oil light
Temperature warning
EPC
Other warning light
Which warning lights? Other details:
4
When & Conditions
Engine temperature:
Cold / first start of day
Fully warmed up
Overheating
Weather / conditions:
Cold weather
Hot days
Humid / rainy
Air conditioning on
Occurs during:
At idle
Light to medium acceleration
Hard acceleration
Cruising / highway speed
Deceleration
When braking
When turning
Always / any condition
If turning, which direction?
Turning Left
Turning Right
After how long driving does it start? (time or distance)
Fuel type used:
— Select —
Regular 87
Midgrade 89
Premium 91+
Diesel
Gear position when it occurs:
— Select —
Park (P)
Reverse (R)
Neutral (N)
Drive (D)
All gears / not specific
5
Service History & Planning
Recent engine work
Recent transmission work
Recent collision repair
Fuel additive used
Another shop worked on this
Hit a pothole or curb
Please describe any recent work or incidents:
Anything else for the technician?
Who usually services the vehicle?
Dealer
Independent shop
I do it myself
Other
If other, please specify:
If this concern is best identified during a road test with a technician, please plan to leave a bit of extra time at your appointment so we can ride along and confirm the symptoms.
Submit
By submitting, you confirm the information is accurate. A copy will be sent to contact@osmw.ca.