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Home
Services
Noise, Vibration & Suspension
Driveability Questionnaire
Fluid Leak Concern
Brake Concern
Vehicles
Audi
BMW
Mercedes-Benz
Mini
Porsche
Volkswagen
Articles
Français
Contact
Appointment
Brake Concern
1
Customer & Vehicle
Work Order # (office use)
Appointment Date
Mileage (km)
Name *
Phone
Email
Year / Make / Model
How often does it happen?
Always
Sometimes
Rarely
2
When does the concern occur?
At what speed does it occur? (km/h)
Temperature / weather
Where do you think it comes from?
Driver Front
Passenger Front
Driver Rear
Passenger Rear
Front
Rear
Was there a specific event that started it? (pothole, curb, etc.)
If since a previous service/repair, what was done?
3
Brake pedal & vehicle behavior
Does your vehicle stop okay?
Yes
No
The brake pedal seems… (check all that apply)
Works okay
Hard
Soft
Too high
Too low
Spongy
Pulses / chatters
Works better when pumped
Returns too slowly
Does the vehicle… (check all that apply)
Stop straight
Pull left when braking
Pull right when braking
None of the above
Other
Do the brakes… (check all that apply)
Make noise when brakes are applied
Noise goes away when brakes are applied
Grab (stronger than normal)
Vibrate / pulsate
Seem to be dragging
Other
💡 Colour clue: Red / Pink → power steering or transmission Green → coolant / antifreeze Brown / Black → engine oil Clear → water (often normal from A/C drain)
4
Noise / grabbing / vibration details
If you selected noise, what does it sound like?
Squeal
Screech
Grind
Metallic
Other
If other, describe
When do the brakes make noise?
First starting
First thing in the morning
Backing up
Turning
Light to medium braking
Hard braking
In the cold
Other
If turning, which way?
Left
Right
Not sure / Don't know
If the brakes grab, how often?
Intermittent
Always
First application
Wet outside
Cold
Hot
Other
Has brake fluid been added in the last 6 months?
Yes
No
If you have to add brake fluid, how often?
Daily
Every few days
Weekly
Monthly
If the brakes vibrate/pulsate, at what speeds / situations?
Highway speeds
In-town speeds
All the time
Extended driving
Down large hills
Other
Emergency / parking brake
Works okay
Doesn’t work properly
Are rarely used
Are any of these warning lights on?
ABS (yellow)
Brake lamp (red)
Traction light
Stability / ESC light
5
Anything else that helps us reproduce it
Have any repairs been done recently? If so, specify.
Additional notes / symptoms
6
Service history & planning
Who usually services the vehicle?
Dealer
Independent shop
I do it myself
Other
If other, please specify:
If this concern is best identified during a road test with a technician, we may need to plan a bit of extra time. Thank you!
Submit
By submitting, you confirm the information is accurate. A copy will be sent to contact@osmw.ca.