Brake Concern

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(819) 205-6904
34 Avenue Gatineau, Gatineau, QC

Working Hours
7:30AM – 5:00PM

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Home
Services
- Forms
Vehicles
- Audi
- BMW
- Mercedes-Benz
- Mini
- Porsche
- Volkswagen
Articles
Français
Contact

Appointment

1

Customer & Vehicle

Work Order # (office use)

Appointment Date

Mileage (km)

Name *

Phone

Email

Year / Make / Model

How often does it happen?

Always Sometimes Rarely

2

When does the concern occur?

At what speed does it occur? (km/h)

Temperature / weather

Where do you think it comes from?

Driver Front Passenger Front Driver Rear Passenger Rear Front Rear

Was there a specific event that started it? (pothole, curb, etc.)

If since a previous service/repair, what was done?

3

Brake pedal & vehicle behavior

Does your vehicle stop okay?

Yes No

The brake pedal seems… (check all that apply)

Works okay Hard Soft Too high Too low Spongy Pulses / chatters Works better when pumped Returns too slowly

Does the vehicle… (check all that apply)

Stop straight Pull left when braking Pull right when braking None of the above

Other

Do the brakes… (check all that apply)

Make noise when brakes are applied Noise goes away when brakes are applied Grab (stronger than normal) Vibrate / pulsate Seem to be dragging

Other

💡 Colour clue: Red / Pink → power steering or transmission Green → coolant / antifreeze Brown / Black → engine oil Clear → water (often normal from A/C drain)

4

Noise / grabbing / vibration details

If you selected noise, what does it sound like?

Squeal Screech Grind Metallic Other

If other, describe

When do the brakes make noise?

First starting First thing in the morning Backing up Turning Light to medium braking Hard braking In the cold Other

If turning, which way?

Left Right Not sure / Don't know

If the brakes grab, how often?

Intermittent Always First application Wet outside Cold Hot Other

Has brake fluid been added in the last 6 months?

Yes No

If you have to add brake fluid, how often?

Daily Every few days Weekly Monthly

If the brakes vibrate/pulsate, at what speeds / situations?

Highway speeds In-town speeds All the time Extended driving Down large hills Other

Emergency / parking brake

Works okay Doesn’t work properly Are rarely used

Are any of these warning lights on?

ABS (yellow) Brake lamp (red) Traction light Stability / ESC light

5

Anything else that helps us reproduce it

Have any repairs been done recently? If so, specify.

Additional notes / symptoms

6

Service history & planning

Who usually services the vehicle?

Dealer Independent shop I do it myself Other

If other, please specify:

If this concern is best identified during a road test with a technician, we may need to plan a bit of extra time. Thank you!

By submitting, you confirm the information is accurate. A copy will be sent to contact@osmw.ca.

“We may be the only repair shop on the planet that does not want to see your car show up on a tow truck…”

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34 Avenue Gatineau, Gatineau, Qc J8T 4J1

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Monday to Friday
7:30AM – 5:00PM

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Our mechanic will review your details, and we look forward to servicing your vehicle