Awesome customer service!! So hard to find these days it seems.... definitely will be going back again and again!
Both my wife and I have been using this mechanic for years (since their old location in Aylmer) and very satisfied with their customer care and competitive service/parts price point. With the new location space, more specialized/certified mechanics and new top-of-the-line equipment additions, I have to say that it keeps getting better! I needed to book an urgent appointment for my BMW X6 last week to get the brakes/oil done and was treated with the upmost care by Leo who accommodated my appointment within a reasonable time frame - would never be able to get that from a dealership! Two thumbs up for the team at OttoStadt, I highly recommend these guys.
Very pleased with the overall service, from my technician Brian’s recommendations and thorough “check-up” of my vehicle to Jonathan’s enthusiastic follow-up together with the promptness in servicing my Q5 and securing me a loaner, I have no regrets travelling the extra distance across the river to have my servicing done with such a top notch team! Highly recommend!
We own an ML63 2010, I always took it to the dealer for service and maintenance. I have to say that our car will never see a Mercedes Benz dealer ever again. The level of service at ottostadt is simply exemplary. They found things that were clearly not attended to in the past. I highly recommend this team for any work on your German car, they know their stuff!!!
David, the owner, is extremely knowledgeable with European cars and always handles my car with great care. I have always had great experiences and have always brought my car to Ottostadt for the life of my car. The service here is super friendly and always accommodate my busy schedule. Thank you David and Leo for all your help!
I recently went to OttoStadt MotorWerks to fix my Mercedes Glk and can 100% recommend them to anyone who needs a great place to fix their vehicle at. The mechanics there are very knowledgeable and polite, and David will go above and beyond for his clients. I wish there were more places around to offer such great service. Thank you David for all the hard work and dedication to your customers!
"My first full service with OttoStadt on my Audi Q5 diesel.
I appreciated Leo providing a clear quote and scope of work. The report on the work completed was well written and understandable. The shop is clean and organized - appears to be a well run operation. I will be back!"
These guys are great, went for a simple tire mount/balance and some wiring issues on my coil pack harness (2015 VW GTI). Great service, friendly, very knowledgeable. Will definitely bring my car back for any service needed.
Very professional service. Made sure new tires were ordered in advance and received before appointment. Technical advisor called us as well with technical question during appointment. Lent us courtesy car. Prices reasonable. Strongly recommend
The team at OSMW installed a trailer hitch on my 2018 X5. Very impressive service from the planning before the appointment, ordering the right combination of BMW and 3rd party components, completing the work as planned including programming the new BMW plug-in harness/module. The rear bumper had to be removed for this and the car looks just as good now as it did before. Computer recognizes when the hitch is connected, no parking sensor alarm, rear camera works fine. Very happy with the experience and to have them nearby. Courtesy car was a nice plus. Fully recommended!
It's a pleasure dealing with OttoStadt in Gatineau. The customer service is excellent. They are clear on the work to be done, they provide insightful information on what should be planned on future visits (along with budget for planning), and they communicate very well with you (the client) which makes you feel at ease. I highly recommend this garage for anyone who is looking to service their vehicle reliably. Thank you!
Friendly and professional staff, I had a pleasant experience,. I had this gear issue for a few years and tried two garages. You helped fix it like no sweat. Look forward to the next appointment. Thanks again! J.D.
Exceptional service I received urgently for changing a battery on my BMW. I highly recommend it.
Excellent services, I went there for several problems on my Audi a3 and I recommend this garage.
These guys are very accommodating and professional. They know their stuff. I also very much enjoy the small details like online report with pictures, good drop off and pick up system when outside business hours.
Fantastic experience dealing with the OttaStadt staff. They had my car in and out in the same day with a detailed explanation and videos of what was wrong with my car. Very clean shop, would highly recommend for any german vehicle owner.
Very happy with the service we received from Ottostadt. They were thorough and friendly and did a great job on our Mercedes.
Jonathan is perfect! Very kind and knows his field very well!
Wonderful service from the first welcome to pickup up my Smart car all fixed up! They kept me informed to the right degree of information every step of the way.
Car was in and out last Monday. David and his team replaced my control arms and did diagnostics on my check engine light to determine and fix an evap leak. Always great service from this extremely professional garage. Keep it up guys.
Very warm welcome and very good service. I recommend it!
The service is courteous. The maintenance and repair to my brake supply line were carried out well.
Great service and total transparency. They saved my Smart. It was such a contrasting experience from Mercedes-Benz dealerships.
Since moving to Gatineau in 2015, I was very happy to find a reliable mechanic for my Volkswagen. The staff are very knowledgeable and friendly. An estimate is provided before performing any work on your car and a courtesy vehicle is offered when necessary. Thanks to Dave and the team, keep up the great work!